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An Operations Management professional with 20+ years in leadership, transportation industry, customer service and unionized environments. Green Belt trained in Lean Management. Fluently bilingual (English and French) with excellent written communication and presentation skills. An outgoing team player who is always looking for a challenge.

Key competencies:  Resourceful  Enthusiastic  Analytical  Alert and Outspoken

PROFESSIONAL EXPERIENCE

Bombardier Transportation Canada, Montréal, Québec 2017-2018 Manager Train Operations and Customer Service

 Reviewed the 6 EXO commuter line train operations to ensure they were all running on time.  Managed 5 front-line supervisors.  Managed over 100 train crew employees including discipline, absenteeism and performance.  Reviewed existing and created new assignments schedules to ensure all trains were covered while optimizing on crew resources.  Scheduled and handled investigations of rule violations utilizing extensive knowledge of the CROR.  Worked closely with mechanical services to avoid any issues which could affect the operation.  Investigated delays and issues that arose and made sure that customer EXO was always updated.  Processed payroll for all 100 unionized employees and handled any discrepancies.  Managed the crew management center including the 4 crew dispatchers, reviewed all crew resources and highlighted any discrepancies that could have led to a late or cancelled train.  Managed all training and familiarization schedules of new employees.  Handled derailments and trauma situations to ensure the safety of crews and the recovery of the operation of customer EXO. Canadian Pacific Railway, Montreal, Quebec 1997-2017 Industrial Trainmaster (2012-2017)  Tabulated daily metrics to review terminal performance, highlight obstacles & presented solutions.  Acted as a direct and on-site point of contact for all local customers (10 to 12) regarding operational issues or changes.  Managed 10 supervisors who were responsible for building work orders for road switchers  Worked with the Customer Service Department to manage the fleet and ensured customer connections and demands.  Reviewed operations to optimize connections, efficiency and best utilize resources without incurring extra costs.  Assisted in negotiations with union on a quarterly basis to handle and/or resolve any local issues.  Participated in and chaired Health and Safety meetings between management and the union  Reviewed crew base, handled absenteeism and scheduled investigations for repeat offenders.  Relieved as Assistant Superintendent when either the Superintendent or the Assistant was away.  Interviewed all new candidates in conjunction with Human Resources.

Patrick Giosi Page 2

Continuous Improvement Trainmaster (2010-2012)  Analyzed CP metrics to find where improvement measurement was needed to drive the numbers  Facilitated on Kaizen’s within the Operations and Mechanical Departments  Prepared presentations and conducted all Report outs concerning Kaizen’s that were completed in different departments  Reviewed all systematic issues and broke them down using the Value Stream techniques which highlighted the root cause  Worked closely with Superintendent to strategize where improvement measures were needed  Reviewed all 24/7-yard schedules on a regular basis and would adjust them when needed to optimize crew resources and maximize the assets. Before 2010, various positions: Manager Crew Management, Train Yard Co-Ordinator  Planned the overview of the terminal’s operations for an 8-12-hour period.  Prepared the work load for all assignments working during an 8-hour tour.  Co-ordinated all yard movements for yard and main line trains.  Worked with the RTC to plan the direction of how all trains should be entering the terminal.  Supervised 20 crew dispatcher and evaluated them by assessing their skill levels while looking for, improvement opportunities to assure they were compiling with Company policies and regulations.  Managed the crew calling protocols assuring all government regulations, collective agreements and local practices were followed.  Worked with the Service Area Management Teams and Union representatives to make sure that changes to local procedures were implemented in a timely manner.  Managed the administration of applicable collective agreements including informal handling and Admissions of Responsibilities.

COURSES AND CERTIFICATIONS

Green Belt Certified (2010) Hazmat and Dangerous Goods Course (2014) Operations and Supply Chain Management Course (2018) Behavioral Event Interviewing Course (2010)